Privacy & cookie policy

1. Introduction

Houtsma Pallets B.V. values the protection of your personal data. In this privacy policy, we explain what data we collect, why we collect it and how we handle it with care.

2. Data controller

Houtsma Pallets B.V.
Lidlumerwei 22, 8853 GN Klooster Lidlum
Chamber of Commerce number: 57189900
Email: info@houtsmapallets.nl

Houtsma Pallets is the data controller responsible for the processing of personal data as described in this policy.

3. What data do we collect?

Depending on your relationship with us, we may process the following data:

  • Company and contact details (name, address, email address, phone number)

  • Order, quotation and invoice details

  • Data submitted via our website (e.g. contact forms)

  • Application data (CV, motivation letter, correspondence)

  • Technical information (IP address, browser details, cookies)

4. Why do we use your data?

We process your personal data for the following purposes:

  • Executing agreements and delivering products and services

  • Customer contact and support

  • Processing orders, payments and deliveries

  • Managing job applications

  • Analysing and improving our website and services

  • Complying with legal obligations

5. Legal bases for processing

We process personal data on the following legal grounds:

  • Performance of a contract

  • Your consent (e.g. via contact forms or cookie preferences)

  • A legitimate interest (such as customer service or business operations)

  • A legal obligation (such as tax record retention)

6. Sharing with third parties

We only share your data with third parties when necessary for our services or when legally required. Examples include:

  • Transport and logistics partners

  • IT and hosting providers

  • Financial and administrative service providers

  • Government authorities when required by law

7. Retention period

We do not retain personal data longer than necessary:

  • Invoicing and order data: 7 years (due to tax obligations)

  • Contact forms: up to 1 year after resolution

  • Application data: up to 1 year after the recruitment process ends

  • Cookie data: depending on your browser settings or technical necessity

8. Your rights

You have the right to:

  • Access your personal data

  • Request correction or deletion of your data

  • Restrict or object to processing

  • Request data transfer to another party

You can exercise these rights by contacting us at info@houtsmapallets.nl.

9. Data security

We implement appropriate technical and organisational measures to protect your data from misuse, loss or unauthorised access. This includes encryption (SSL), secure networks, access controls and regular backups.

10. Cookies

Our website uses functional and analytical cookies to enhance the user experience. During your first visit, we request your consent for the placement of non-essential cookies. For more details, see our cookie statement.

11. Changes to this policy

This privacy policy was last updated on 15 July 2025. The most current version is always available on our website.